POCO F8 ULTRA & Pro – EXCLUSIVE SERVICE TERMS AND CONDITIONS

POCO F8 ULTRA & Pro – EXCLUSIVE SERVICE TERMS AND CONDITIONS

This offer is in addition to the consumer rights granted by the statutory guarantee, according to the terms and conditions published on: https://www.mi.co.id/id/support/warranty/

  1. SCOPE OF APPLICATION AND BENEFICIARIES

This offer is limited to selected POCO smartphones (only applicable to the following specific models: POCO F8 Ultra & Pro (hereinafter the “Product(s)”) purchased through any POCO official sales channels (online) and activated in the Territory of Indonesia (hereinafter the “Territory”). This offer is provided by Xiaomi Retail Indonesia and its affiliation (hereinafter “POCO” or “we”).

Only consumers that have purchased and activated the aforementioned Products are eligible to benefit from this offer (hereinafter “Beneficiaries” or “you”) at the conditions described below.

  1. SERVICES

This offer will include the following additional services:

  1. Enjoy 24-month warranty coverage (please refer to 4.2.;)

  2. One free screen replacement within 6 months (please refer to point 4.3.)

  1. SERVICES PERIOD

  • 24-month warranty: valid for 24 (twenty-four) months from the date the Beneficiary purchases the Product.

  • One (1) limited warranty for screen damage: valid for Six (6) months from the date the Beneficiary purchases the Product.

  1. SERVICE DESCRIPTION

  1. Enjoy 24-month warranty coverage

The Product shall be free from defects in materials and workmanship under normal use during TWENTY-FOUR (24) months from the date Beneficiaries purchased the Product (hereinafter, “Warranty Period”) only for the 1st sales purchase period between the 05/02/2026 and 15/02/2026, Purchasing after this period the customer still can get the normal warranty for 15 months.

If a hardware defect is found and a valid claim is received by POCO within the Warranty Period, Beneficiaries will be eligible to get the Product be repaired or be replaced for free in according to “Warranty” https://www.mi.co.id/id/support/warranty/

In the event Beneficiaries enjoy any free warranty services, Beneficiaries are advised to fully “backed-up” and/or delete all personal data before handling the Product to POCO Authorized Service Center. Please note that in the process of any warranty services, the Product content and software settings may be restored to factory settings and all personal data and settings in the Product may not be restored. POCO shall not be liable if the contents in the Product’s data storage media were altered, deleted, or in any way modified during any warranty services.

This 24-month warranty service will not apply to the following scenarios and Beneficiaries shall bear the full cost of repairs or materials (charges will be subject to the provisions of POCO or POCO Authorized Service Center):

  • damage caused by transportation or loading and unloading during return or replacement or repair;

  • damaged caused by accidental or man-made behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. and other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare;

  • damage caused by force majeure events such as war, fire, typhoon, flood or earthquake or similar events beyond the control of POCO;

  • damage caused by the use of non-original battery;

  • Beneficiary does not provide the proof of purchase if it is required;

  • Serial number and/or the IMEI number is inconsistent, damaged or has been removed or tampered;

  • The product is counterfeit and was not manufactured by POCO.

  • defect is caused by an unintended use or uses that are contrary to POCO’s or the POCO´s instructions, manuals or guidelines;

  • defect arises from the Beneficiaries’ own or unauthorized repair/manipulation/alteration/modification, or the use of non-authorized or non-original spare parts, software, or components on the Product;

  • operational problems and malfunctions caused by software installation and configuration or computer viruses;

  • weak signal due to telecommunication operator’s service problem;

  • The warranty period has expired.

  1. One free screen replacement within 6 months

Beneficiaries who purchase the Product are eligible for a One-time (1) free screen replacement service during the first Six (6) months after the date of first purchase of the Product by the end user, if the screen of the above mentioned Products is damaged or faulty by a non-intentional action by end users (i.e. like non-intentional falling of the Product).

If the POCO Authorized Service Center assesses the screen should be replaced, such replacement of the screen shall be free of any charge.

In order to benefit from this offer, beneficiaries must contact POCO Customer Support. Beneficiaries might be requested to provide the invoice of the purchase or the delivery bill.

Exclusions

This Service does not apply to or cover the following situations:

  1. The serial number and/or IMEI number of the Product is damaged or has been removed or tampered with;

  2. The product is counterfeit and was not manufactured by POCO;

  3. Damages to the screen are caused intentionally or with gross negligence;

  4. Damages affect only the surface of the screen, such as scratches or other aesthetic appearance of the screen;

  5. Damages are incurred by malware, unauthorized software or third-party apps used by the end users;

  6. The Beneficiary does not provide the invoice of the purchase or delivery bill if it is required;

  7. The defect is caused by a non-intended purposes use or contrary to POCO’s or the seller´s instructions, manuals or guidelines;

  8. The defect arises from the Beneficiary’s own or unauthorized repair/manipulation, or the use of non-authorized or non-original spare parts, software, or components.

This service does not cover products requiring full replacement due to screen damage or modifications. Such replacement will be subject to the legal warranty standards.

Nothing in this offer shall limit Beneficiaries’ rights under the applicable law.

  1. MISCELLANEOUS

5.1. Data Privacy: POCO attaches great importance to our Users' privacy and is committed to ensuring the security of your personal information. POCO strictly complies with all applicable laws and privacy policies for processing your personal information necessary to provide after-sales services (including maintenance, repair and/or spare phone lending services) to you.

For the purpose of providing you the Services under this agreement, POCO will act as the data controller and we will collect, store and use your strictly necessary contact information (name, phone number, email address, ID number) and the device information. Please note that we may also share this information with any of our Authorized Service Centers, if necessary.

To exercise your data protection rights and find out more about our privacy policies, please visit: https://www.mi.co.id/id/about/privacy/

Please be sure to delete all your files, log out your POCO account and disable your security password when returning the spare phone, including but not limited to your personal and/or confidential documents and data. The User is responsible for: (a) erasing all data (including personal and/or confidential files and data from the User); and (b) making back-up copies of all data you wish to retain, before returning the spare phone to the Authorized Service Center. POCO assumes no responsibility for any data loss and privacy issues caused by your personal documents or data remaining on or not being deleted from the spare phone when you return it back.

5.2. The maintenance of some components may be required for replacement of spare parts. Therefore, the repaired products or parts may not be the original ones.

5.3. This offer is only applicable to the Products described above on clause 1. Other POCO smartphones or products will not be eligible for this offer.

5.4. The Beneficiaries acknowledges that the general terms and conditions described on https://www.mi.co.id/id/support/warranty/ remain applicable. In the event of a contradiction between these Terms and Conditions and the general terms and conditions described on the relevant https://www.mi.co.id/id/ these Terms and Conditions shall prevail. These terms and conditions are subject to Indonesia Law.

THIS AFTERSALES OFFER DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS, WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.